Orders & Returns
Orders
At Home Core Essentials, we strive to make your shopping experience as seamless as possible. Here’s everything you need to know about placing an order:
-
Placing an Order: To place an order, simply browse our extensive collection of high-quality products, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping address and payment information.
-
Order Confirmation: Once you complete your order, you will receive an email confirmation with your order details. This email will include your order number, the items purchased, and estimated delivery times.
-
Order Tracking: After your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment and stay updated on its delivery status.
-
Order Changes and Cancellations: If you need to change or cancel your order, please contact our customer service team within 24 hours of placing your order. Once your order has been processed or shipped, we may not be able to make changes.
Returns
At Home Core Essentials, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return process:
-
Return Policy: We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
-
Initiating a Return: To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number and the reason for your return. We’ll guide you through the return process.
-
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
-
Refund Process: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
-
Exchanges: If you would like to exchange an item for a different size or color, please follow the return process first and then place a new order for the desired item.
Contact Us
If you have any questions about your order or our return policy, please don’t hesitate to reach out. Our dedicated customer service team is here to assist you and ensure your shopping experience at Home Core Essentials is nothing short of excellent.
